Essential Business: Coronavirus update

From the owners of Falling Water Gardens & Designs:

As we write this note, we are reaching the third week of the “Stay Home, Stay Safe” directive from Governor Jay Inslee. With so much uncertainty, we are constantly monitoring all Washington State and Snohomish County communications daily. As an “Essential Business”, it is our responsibility to adhere to all guidelines, and to provide a safe and enjoyable experience to all of our valued customers.

Regardless of the challenges we are all experiencing; Spring is when our ponds and our gardens wake up and come back to life. Our Koi and Goldfish become active and need to be cared for.

With all of us spending more time at home; the healthy state of our ponds and gardens becomes more evident, and important to us all. Working on our ponds and gardens can also be a great way to engage with our families–undertaking fun, creative and productive projects. Falling Water Gardens wants to support you as safely as we possibly can. With over six acres of exhibition and salesroom space, we can safely abide by Washington State social distancing guidelines, and accommodate a limited number of walk-in customers daily. That said, we understand that some of our valued customers may prefer Curbside Pick-up.

Please give us a call to place your Curbside Pick-up order: (360) 863-1400.

We do not have true online ordering like Amazon.com, but we do have a link to the most common supplies and plants, which are available for sale right now. Please take a look at the list here, call us on the phone or fill out the order form to arrange the Curbside Pick-up. Minimal contact shopping. It is our privilege to serve our customers during these uncertain times–and our phone lines are always open for special requests, and to answer your questions.

Here is the link to the Plant & Product List & Order Form.

We have so many gorgeous garden art items that we can’t possibly show all of them to you at once. We encourage you to add us to your Facebook feed, so that you can see our daily posts featuring the latest garden art, and the best plants–that we will continue to deliver. You can find us on Facebook here.

If you don’t use Facebook, or prefer to communicate using email, we can send you notifications and updates via email as well. That said, we don’t want to inundate you with unwanted emails. Our newsletters are only sent out about ten times a year. We’ve created a separate email request for people who want to be notified more frequently with pictures of new plant deliveries and garden art. You can sign up for the additional email notifications on the Falling Water Gardens home page, and if it ever feels like too much, you can unsubscribe at any time.

We have taken many safety precautions in order to keep the nursery open:

• We have signs all over the nursery reminding visitors to maintain 6’ social distancing.
• We have single use, disposable plastic gloves for every visitor to wear during your visit.
• We are sanitizing the handles of the carts as well as every doorknob, light switch, hard
  surface, countertop, pen, bathroom and point-of-sale area, many times daily.
• Our card processor supports “contactless” sales so you don’t have to put your credit
  card into the machine.
• We are limiting the number of customers allowed into the Giftshop and the Fish House at
  one time, so that we can ensure social distancing guidelines are met.

Finally we want to share something you might not realize about our nursery:

During April, May and June we make 60% of all the money we make during the year. These are trying times for all of us. When you combine this with July and August, we’re now at over 80% of our sales for the entire year. The other seven months of the year we operate at a loss, or barely break-even, so that we can support our staff and keep the nursery open. Currently the landscape division of our company has been forced to shut down as we are considered non-essential, with the exception of repairs, and special work that will keep our pets from perishing.

We want to express how grateful we are to have you as a customer, and we appreciate your continued support. We’re here to help you in this difficult time, and it is our privilege to assist you in creating the most beautiful, inspiring and impressive gardens, ponds and landscapes.

Together, we can do this.

Sincerely,
Rick Perry, Ken Hunt, and the staff at Falling Water Gardens